Delete Your Account
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This page explains how to permanently delete your The Balance Audit account. Account deletion is available inside the mobile app for both patients and providers.
How to delete your account in the app
Open The Balance Audit app while signed in, then follow the steps for your account type:
- Patient accounts: open Patient Profile, expand the Account section, and tap Delete Account.
- Provider accounts: open the provider home screen and tap Delete Account in the footer links.
- Review the confirmation screen carefully, type DELETE, and confirm.
Deleting your account permanently removes your sign-in access and associated personal information from Balance Audit, except where records must be retained to comply with applicable laws or by your healthcare provider.
If you need help
If you cannot access the app or need assistance deleting your account, email office@neurobalancesolutions.com from the address associated with your account and request account deletion. Include whether you use a patient or provider account.
You can also visit Balance Audit Support for additional help.
Contact
NeuroBalance Solutions LLC
Email: office@neurobalancesolutions.com
Website: www.neurobalancesolutions.com