Balance Audit Support
We're Here to Help
If you're experiencing an issue with the Balance Audit app or have a question about using its features, we're here to help.
Our goal is to make Balance Audit simple, reliable, and easy to use for both patients and healthcare providers.
Contact Support
For questions, technical issues, or bug reports, please contact us at:
Email
office@neurobalancesolutions.com
We aim to respond to most support requests within 1–2 business days.
Frequently Asked Questions
I forgot my password.
Use the Forgot Password option on the login screen to receive a password reset email.
How do I connect with my healthcare provider?
Your provider will give you an invitation code.
Open the app, navigate to My Provider, and enter the code to establish the connection.
Can I use Balance Audit without a provider?
Yes.
You can create an account and complete the available free assessment without being connected to a healthcare provider.
Additional features become available when you connect with a participating provider.
How do I delete my account?
Open: Profile → Delete Account
Deleting your account permanently removes your account and associated information from Balance Audit, except where records must be retained to comply with applicable laws or by your healthcare provider.
The app is crashing or not working correctly.
Before contacting support, please try:
- Closing and reopening the app
- Updating to the latest version
- Restarting your device
If the issue continues, email us with:
- Your device model
- iPhone or Android version
- A description of the issue
- Screenshots (if available)
Can my provider see my assessment results?
If you have connected to a provider through Balance Audit, your provider may be able to view the assessment information that you choose to share through the app.
Is my information secure?
We take reasonable measures to protect your information and use secure authentication and encrypted communications where appropriate.
For additional information, please review our Privacy Policy.
Feature Requests
We're continually improving Balance Audit.
If you have ideas that would improve your experience, we'd love to hear them.
Many of the app's features have been developed directly from user and provider feedback.
Report a Bug
If you encounter a bug, please include as much detail as possible, including:
- What you were trying to do
- What happened instead
- Your device model
- Your operating system version
- Screenshots or screen recordings, if available
This information helps us resolve issues more quickly.
Need More Help?
If your question isn't answered here, please contact us at:
office@neurobalancesolutions.com
We'll be happy to assist you.